QUALITY ASSURANCE
ETISAL International is an ISO 9001-2008 certified
company enabling systemization of all of our
business processes to generate consistent quality of
service in every transaction. The standard is based
on a number of quality management principles
including a strong customer focus, the motivation
and implication of top management, the process
approach and continual improvement. Using ISO
9001:2008 helps ensure that customers get
consistent,
good quality products and services.
Customer Operations Performance Center (COPC)
ETISAL International is a COPC- OSP 5.1 certified company.
COPC certification is considered as the highest
customer operation certificate providing its end users with first class services, meeting the global quality
standards. COPC is built to drive significant & sustained improvement to increase customer satisfaction,
reduce costs, build revenues and improve service & quality.
European CEO Magazine
In 2013, ETISAL International has been awarded the"Best outsourcing Call Centre Services Company, Middle East" by the European CEO Magazine.
ISO 9001:2008
ISO 9001:2008 sets out the criteria for a quality management system. It can be used by any organization, large or
small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and
organizations in over 170 countries. The standard is based on a number of quality management principles including
a strong customer focus, the motivation and implication of top management, the process approach and continual
improvement.
