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	Call center Outsourcing
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	Outsourcing to Etisal Business Benefits

Call Center Solutions

Etisal has developed business solutions based on closed cycle for some industries, the solutions is based on the Call Center using CRM application which provides access to:

	Call Center agents. To lookup previous customer interactions, log interaction details and schedule follow-up activities

	Client’s showroom/service center. To review interactions that need follow-up and acts upon it while updating the system with latest status..

	Client’s & Call Center Management. To monitor performance and identify improvement opportunities

This solution allows for escalation based on activities service level that is defined by the business process. Escalated activities are emailed to the concerned party while appearing in a special view in the CRM.

We have a dedicated team of developers that customize the CRM to the ever changing business needs of our clients.

We have ready solutions for

	Delivery industry. Managing the complete cycle including order taking and delivery of items such as fast food, gifts, flowers, etc
	White goods retailing. Managing the complete cycle including inquires, quote request, Delivery scheduling, installation scheduling, repair & maintenance scheduling, customer satisfaction survey.
	Automotive Industry. Managing the complete cycle including inquires, quote request, test drive scheduling, vehicle service scheduling, show-rooms follow-up.