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	Call center Outsourcing
	Business Solutions
	Call Center Co-Sourcing
	Direct Sales Force Outsourcing
	Outsourcing to Etisal Business Benefits

Call Center Co-Souring

The call center main building blocks are the location, infrastructure, people and management. Etisal can help in providing you with any of the building blocks and carry away the related hassles.

Alternatively, Instead of having a call center to serve all your need, you can outsource a part like the marketing and sales only while the customer care is handled by your in-house call center

Does any of those situations seems familiar

Typical Situation	Etisal Solution
The need to expand call center but there is no space.	Use Etisal’s furnished call center space at our facilities
Want to benfit from Egypt human resources capabilities without the risk of establishing a call center	Use Etisal’s furnished call center space at our facilities
Need to increase the call center capacity without adding extra human resources burdens	Use Etisal’s professional call center agents
You have confidential information that requires the call center to be in-house but you don't want the hassles and the investments	Etisal can operate at your location (in KSA and Egypt only)
Need to upgrade the technology and expand without additional hassles	Use Etisal’s state of the art technology to operate your call center

As diversified as your requirements might be, Etisal provides the solution with trained , qualified agents and customizable call management systems.

Vertical Co-Sourcing:

	Etisal can handle a certain vertical call center area such as the Sales and marketing while you maintain the support
	Handle certain line of products while your call center handles other lines of products.
	Handle non standard loads such as market research or special assignments