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Call center Outsourcing
Business Solutions
Call Center Co-Sourcing
Direct Sales Force Outsourcing
Outsourcing to Etisal Business Benefits
 
 

Call center Outsourcing
  The outsourcing management strategy aims to optimize resource utilization through acquiring non-core services from specialized vendors rather than building it in-house.

Get rid of the hassles and investments associated with call center operations and outsource your inbound / outbound customer interactions through phone, fax and email to our professional call center and enjoy the high quality service level we provide
Etisal enables Companies to:
Handle customer contacts professionally and intelligently.
Avoid large Capital Investment as well as administrative and maintenance hassles.
Be flexible in increasing and decreasing the call center capacity to respond to events such as advertisement campaigns and launch of new products.
Reduce the operational expenses through economies of scale and call center specialization.
 
Marketing & Sales Call Center
 
Marketing hotline.
Telesales.
Database building and updating.
Lead generation.
Order Taking.
Cross and up sell.
 

Customer Service Call Center

 
Welcome call.
Helpdesk.
Technical Support.
Complaints handling.
Customer Satisfaction surveys.
 
Customer Service Call Center
 
Telecom & IT
Automotive
Retail
Delivery & Fast Food
Aviation
Government & Utilities
Insurnace
Financial
Information lines
   
Tele-sales/ Order taking
 
 
Database building/validating
   
Market Research
       
   
Subscription renewal
            
Welcome calls
   
Helpdesk
 
First line Support
 
         
Tele collection follow-up
              
Customer Satisfaction surveys
  
 
Complaint Handling
 
 
     
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