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Focus on Core competencies. In-house call
center requires major management and administration needs and obligations that distract
the company from its core line of business.
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Operating the call center is the core competencies of Etisal Call
Center
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Reduced Cost. Building and maintaining a
professional call center environment in-house requires major investment in the equipment,
facility preparation, phone lines, and so many other items that are a must for a
professional call center. Also the cost of hiring, training, rehiring and managing
agents is to be accounted when calculating the Total Cost of Ownership for a call
center.
With Etisal Call Center we provide state
of the art technology (Voice handling, e-mail and web handling, CRM capabilities
to maintain call and interaction history) and the trained personnel as per the requirement
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Improve Quality. The call center operation
requires continuous monitoring of many different parameters to gauge performance
and then act upon those with training and coaching to improve results.
With Etisal Call Center our operation
is continuously monitored by the quality team and the training./coaching for telesales
is an integrated function of our operation.
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Speed to Market. Building a call center in-house requires defining
the requirements, purchasing, installation, of the equipment and development of
the call center application in addition to hiring and training the people. A long
process that takes anywhere from 6 to 12 months depending on the complexity.
With Etisal Call Center operation can
start within as little as 2 weeks.
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Guaranteed trained staff. The employee turn over in a call center
is very high, the thing that requires continuous hiring and training process. It
is estimated that –in the USA- to hire and train a new employee the cost to the
company reaches $8500 USD
With Etisal Call Center we handle the
hiring and training and provide you with ready to operate agents.
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Proper sizing. In-house call center needs either to over staff
to handle peaks (e.g at times of advertisements) or risk losing clients that cannot
reach the call center.
With Etisal Call Center we provide sufficient
staff to handle various situations.
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