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Quality Assurance

  Etisal is ISO 9001 certified company enabling systemization of all our business processes to generate consistent quality of service in every transaction.

The operation quality is monitored through a dedicated team that monitors calls and assess its quality. Calibration of quality with the client quality team is built into our quality process to ensure complete alignment of the operation to the targets and objectives.

Our technology allows our clients to bridge the distance gap and listen to calls, generate online reports and even in some cases see the operation floor.

To optimize our quality and efficiency, Etisal is implementation the COPC practices and standards, we are scheduled for certification in 2010
 
 
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