Etisal - Training

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Training
	Our dedicated training department develops and conducts training for each project to mix the main components leading to agents’ ability to handle calls professionally




Each training session ends with a testing a certification processes to ensure agents competencies are sufficient for the project. Our trainers get trained on client’s products and processes during the start-up phase then Etisal takes on training from then onward. The language and culture training aims at neutralizing accents and familiarizing agents with the culture of the client’s country.