Company Background
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Etisal was founded in 2003 as a new member of the Riadaa Group to be the call center
arm of the group. The “Riadaa” group was founded in 1998 as an operation and services
company with 280 employees and grew into 4 companies (Riadaa Marketing & Operations, Riadaa Security
services, Etisal International and Hands-On).
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The group witnessed a very healthy growth over the years as illustrated in the number
of its employees
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Aiming to eliminate all operational and investment hassles and the
time required to start and operate a call centre, Etisal has committed to providing its clients with the opportunity to focus
on their core business. Etisal professionally handles its clients’ customer contacts through phone,
fax, e-mail and SMS, and with an astonishing growth to 2550 employees in five years,
Etisal International prides itself in
being the first dedicated service provider in Saudi Arabia and one of the largest
call centres in Egypt.
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Etisal International not only operates
with the latest technologies, but also employs the most qualified professionals
and implements optimized processes for its clients’ satisfaction. We are always
concerned about quality, value of time and professional services
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Etisal focus on quality led to the
establishment of an ISO 9001 system and the beginning of implementing a COPC compliant
operation.
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Etisal has 2 facilities :
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Saudi Arabia Facility.
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- Serves Saudi Arabia and GCC region.
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- Employs 2500+ employees.
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Egypt Facility.
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- Serving the Egyptian Market as well as an Offshore OSP for USA and Europe.
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- Employs 800+ employees.
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Etisal has vast experience in call
center outsourcing for diversified multinational and large private and governmental
organizations.
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Etisal technology depends on CISCO IP
telephony systems. Redundancy and security measures are built in the system design
to ensure continuity of business.
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It is our commitment to quality and adding value that distinguishes
Etisal.
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Mission
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To provide distinct innovative call centre services; to maximize our added value
through focus and commitment to quality, employing best human calibers, implementing
best business practices and to provide the latest state of the art technologies
in voice switching and data processing.
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Vision
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To become a leading dynamic business partner committed to providing innovative call
centre services which allows our partners to focus on their core business.
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