Company Background
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Etisal was founded in 2003 as a new member of the Riadaa Group to be the call center
arm of the group. The “Riadaa” group was founded in 1998 as an operation and services
company with 280 employees and grew into 4 companies (Riadaa Marketing & Operations, Riadaa Security
services, Etisal International and Hands-On).
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The group witnessed a very healthy growth over the years as illustrated in the number
of its employees
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Aiming to eliminate all operational and investment hassles in addition to the time required to start and operate a contact centre, Etisalcommits to providing clients the ability to focus on their core business. Etisal professionally handles its clients’ customer contacts through phone, fax, e-mail and SMS, and with an astonishing growth to 3500+ employees,
Etisal International prides itself in being the first dedicated service provider in Saudi Arabia and one of the largest contact centres in Egypt.
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Etisal International not only operates with the latest technologies, but also employs the most qualified professionals and implements optimized processes to achieve client satisfaction. We are always concerned about quality, value of time and professional services
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Etisal focus on quality led to the
establishment of an ISO 9001 system and the beginning of implementing a COPC compliant
operation.
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Etisal has 3 facilities :
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Saudi Arabia Facility.
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- Serves Saudi Arabia and GCC region.
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- Employs 2500+ employees.
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Egypt Facilities.
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- Serving the Egyptian Market as well as an Offshore OSP for USA and Europe.
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- Employs 1400+ employees.
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Etisal has vast experience in contact center outsourcing for diversified multinational, large private and governmental organizations.
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Etisal technology depends on CISCO IP
telephony systems. Redundancy and security measures are built in the system design
to ensure continuity of business.
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It is our commitment to quality and adding value that distinguishes
Etisal.
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Mission
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“To provide distinct innovative contact centre services; to maximize our added value through focus and commitment to quality, employing the best people, implementing best business practices and providing the latest state of the art technologies in voice switching and data processing.”
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Vision
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“To become a leading dynamic business partner committed to providing innovative contact centre services which enables our partners to focus on their core business. ”
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