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Etisal signs a contract with Novartis to look after chronic disease patients
and follow-up their drug utilization. - November 2009
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Etisal has established its second facility in Egypt doubling its call center
capacity to reach 1200 seats. - October 2009
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Etisal Saudi Arabia has started operating the Tourism Hotline of the Kingdom
of Saudi Arabia serving tourist and internal travel within Saudi Arabia.rabia.
- September 2009
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Etisal Egypt has signed a contract for telesales of Microsoft Egypt products
to SME’s. - August 2009
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McDonald’s Birthday
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Etisal celebrated in January 2008 the first year anniversary of operating the McDonald’s
home delivery call center operations. The call center receives home delivery requests,
logs the order, sends it to the most appropriate restaurant and follow-through until
successfully delivered.
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New members of Riadaa Group
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Riadaa group is finalizing the legal procedures to establish a new company “Hands-On”
specialized in Management consulting.
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Hands-On has its branches in the USA and Egypt and the Saudi Branch will enable
Riadaa group to address a new segment of the market with all sort of management
consulting services.
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Taajeer
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In January 2008, Etisal started the handling the customer care line on behalf of
Taajeer company responding to calls related to leasing of vehicles, homes and land
purchase.
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Etisal added flexibility to the Taajeer operation where call handling capacity is
adjusted during campaign time to maximize the ROI of advertisement.
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McDonalds Saudi Arabia gave Etisal the trust to operate their call center, and
receive their orders. - Jan 2007
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Bank Al Bilad has singed direct sales service agreement with Etisal to sell
the bank’s unique Islamic products through Etisal direct sales force starting in
Riyadh and to be extended covering the kingdom gradually.
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Islamic Arab Insurance Company to sign a contract with Etisal for customer service
via phone, fax and email. – August 2006
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Etisal celebrates its fourth year of operation by expanding its call center
capacity to over 100 seats providing 24x7 service.
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Etisal upgrade – ITP Technology
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Riadaa Maximizes Contact Centre Efficiency
with Altitude Software – CRM TODAY
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